This policy describes how CSC+ (“we”, “our”, or “us”) collects, uses, and protects your information when you use the CSC+ marketing site, the coaching app, and any service we provide. Prescription medical services are provided by our clinical partner under a separate privacy agreement; this policy covers the CSC+ side of the platform.
1. Information we collect
We collect information you provide directly, including:
- Account and contact details (name, email address, phone)
- Coaching data (training logs, nutrition entries, body measurements, photos)
- Check-in submissions and messages with your coach
- Inquiries submitted through our contact form
Medical information collected during a clinician consultation is held by our clinical partner under their HIPAA-aligned policies, not by CSC+.
2. How we use your information
- To deliver coaching, programming, and protocol support
- To communicate about your account, sessions, and changes to the service
- To respond to inquiries and provide customer support
- To improve the service and our content
3. Data storage and security
Your data is stored on encrypted cloud infrastructure with encryption at rest and in transit. Access is restricted to you and your assigned coach. We follow industry practices to protect against unauthorized access, but no system is perfectly secure.
4. Data sharing
We do not sell your personal information. We share information only with the providers required to operate the service (hosting, analytics, payment processing, and our clinical partner for fulfillment) under contractual confidentiality terms.
5. Data retention and deletion
Your data is retained while your account is active. You may request deletion of your account and associated data at any time by contacting us at the address below.
6. Children’s privacy
CSC+ is not directed to children under 13 and we do not knowingly collect personal information from children under 13.
7. Your rights
You have the right to access, correct, or delete your personal data and to withdraw consent where applicable. To exercise these rights, contact us at the address below.
8. Changes
We may update this policy from time to time. Material changes will be communicated in the app or via email.
9. Contact
Questions about this policy or your data? hi@campanaroplus.com.